Frequently Asked Questions
Q1: What is the typical lead time for a customized tire racking system?
A: Standard models ship in 15‑21 days. Custom OEM/ODM designs are engineered and produced within 30‑45 days, depending on complexity.
Q2: Can the racks be integrated with existing conveyor or AGV systems?
A: Yes. Our engineering team provides CAD drawings and mounting interfaces for seamless integration with most material‑handling equipment.
Q3: What certifications ensure safety and regulatory compliance?
A: All racks are ISO 9001, CE, RoHS, FCC, GS, CB, and comply with OSHA and local building codes.
Q4: Do you offer on‑site installation or only factory delivery?
A: Both options are available. For U.S. customers we provide professional installation teams at a nominal fee.
Q5: What payment terms are accepted?
A: We accept T/T (30 % deposit, 70 % balance), LC at sight, and PayPal for smaller orders.
Q6: Is after‑sales service covered?
A: Yes. A 2‑year warranty covers structural defects, and we provide free technical support via phone, email, or WhatsApp.
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